*What areas are available for delivery?
*What are your delivery hours?
*How do I place an order?
*How long those it take for delivery?
*What is the delivery charge and food order minimum?
*What are my payment options?
*Can I order from multiple restaurants?
*Does your service mark up menu prices?
*Can I order from a restaurant outside my delivery area?
*How do I know my online order has been placed?
*Can I cancel my order?
*I have a problem with my order, what should I do?
*Is gratuity for the driver included in my order?
*Can I sign up for a Corporate House Account?

 

What areas are available for the delivery?
Entrees On-Trays delivers throughout the Beaumont, Vidor, Nederland, Groves, Port Arthur, Port Neches, Bridge City, Orange, Hamshire, Winnie, Lumberton, Silsbee and surrounding areas. To see if delivery is available to you, click on the drop down zip code box on the homepage to see the list of zip codes that we currently service. If you don't see your zip code listed please call us, we will try our best to accomodate you! There may be an additional fee for deliveries to certain zip codes. This will be plainly seen when you place your order online. This additional fee goes directly to the drivers.

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What are your delivery hours?

Our delivery hours are:

Monday through Friday
9:00 am - 1:00pm

Monday through Friday
1:00pm - 9:00pm

Saturday
3pm - 9pm

Sunday
5pm - 9pm

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How do I place and order?
You can place an order online at www.eotbmt.com or call 409-842-8030 and one of our customer service representatives will assist you with placing an order.

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How long does it take for the delivery?
The average delivery time varies based on volume and time of day. We usually quote between 45 minutes to an hour. All Multi-Restaurant deliveries will be quoted at least an hour. We strongly recommend that large orders be laced at least the day before as you can schedule deliveries days, weeks, or even months in advance. We will make ever attempt possible to get your meals to you as quickly as possible. Please remember that all of our participating restaurants will be preparing your meal to order.

What is the delivery charge and food order minimum?
The delivery fee is $3.99 for online orders (4.99 for all other orders)**. You must meet the Breakfast/Lunch food minimum of $30.00 and Dinner food minimum $15.00 (minimum is before taxes, fees & drinks (if purchasing from Beverages and More))
**There may be an increased delivery fee for deliveries that are a certain distance from the restaurant. This will be clearly viewed when you place your order online & explained if the order is placed over the phone. The additional delivery fee goes directly to the driver.

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What are my payment options?
*Residential/Hotel: Cash & Credit Card

*Corporate: Cash, Credit Card Company Check (company check address must match delivery address) and House Account.

We accept Visa, MasterCard, American Express and Discover.

There is a service fee of 3% on all credit card payments.

*If you are paying with a credit card, please have both your ID and credit card handy when the driver arrives. We take credit card fraud very seriously & have a detective on hand to investigate & prosecute if the situation does occur. 

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Can I order from multiple restaurants?
Yes, you can order from multiple restaurants, but we do require that you meet the minimum order amout and pay the normal delivery fee for each restaurant. Note that multi-restaurant deliveries will take longer than the usual 45-60 minute delivery time.

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Does your service mark up menu prices?
Absolutely NOT! All menu items and prices are determined by the restaurant and provided to us by the restaurants. Certain restaurants may include a "service fee" for the to-go packaging.
The only menu prices that are sbject to a 20% service fee are the You Name It Restaurants which are NOT contracted with Entrees On-Trays. The instance of the service fees on the You Name It restaurants are clearly shown on their menus.
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Can I order from a restaurant outside my delivery area?
Delivery areas are limited to ensure that your order is delivered in a timely manner and will always arrive hot, fresh and delicious. Please note that if you place an order outside of your delivery area the order will take longer than our usual 45-60 minute time frame and there will be an additional delivery fee. Orders that are placed online with a zp code that is not accurate will be assesed an out of area delivery fee if it applies & new receipt will be sent.
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How do I know my order has been placed?
When you place your FIRST online order, you MUST call Entrees On-Trays within 15 minutes of order placement or the order will not be filled. If you change your email address, phone number or address you will receive a message to call to confirm your account again. For all online orders, you will receive a confirmation email. If you do not receive one, then we did not receive your order. We are not liable for online orders that do not go through.
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Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call 409-842-8030 and a manager will assist you.
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I have a problem with my order, what should I do?
If there are any problems with your order,you must call us within 15 minutes of the order being delivered.
We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that it was on their end, we will either redeliver the missng/incorrect item or refun you the amount. If the driver has to redeliver, you must give the driver the incorrect item. If the incorrect item is not provided or was correect after inspection, you will be charged for both items. Please Note: All sales are final. Entrees On-Trays will make every effort to make sure you are satisfied with our service and your meal. Entrees On-Trays drivers will NOT open the packaging to verify accuracy of preparation of your meal. All of our drivers are fully screened and fully insured.
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Is gratuity for the driver included in my order?
Our drivers use their own vehicles and gas. They work hard to ensure that your meal is delivered to you promptly and professionally. As with all food service wait staff, they rely on tips as their major income. Unlike restaurant staff, our drivers do not serve multiple tables. They dedicate themselves exclusively to your orde. The entire process for our drivers from start to finish can take up to an hour. A 15%-20% gratuity is suggested on all orders. A 15% gratuity is added to orders over $50.00 or more. Our drivers sincerely appreciate your generous consideration.
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Can I sign up for a Corporate House Account?
Corporate House Accounts are available as a convenience for companies who would like to be billed bi-monthly for their orders. Please contact a manager at 409-842-8030 for more information.